Refund policy

S&M ORIGINALS — RETURN & REFUND POLICY

Last updated: August 28, 2026

We want you to feel confident when shopping with S&M ORIGINALS. If something is not right with your order, our return policy is designed to make the process clear and straightforward.

14-DAY RETURN POLICY

We accept eligible return requests within 14 days of the date your order is delivered.

To be eligible for a return, the item must be:

• Unworn and unused
• In its original condition
• Free from stains, odors, damage, or signs of wear
• Returned with its original tags and packaging where applicable
• Accompanied by proof of purchase or your order number

Items that do not meet these conditions may not be accepted for return.

HOW TO REQUEST A RETURN

Before sending an item back, please contact S&M ORIGINALS customer support with:

• Your full name
• Order number
• Item(s) you wish to return
• Reason for the return

Please do not send a return without first contacting us and receiving return instructions.

RETURN SHIPPING

Unless the item received was damaged, defective, or incorrect, return shipping costs are generally the responsibility of the customer.

Original shipping charges and any customs or import fees are generally non-refundable.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photographs.

After reviewing the issue, we will work with you on an appropriate resolution.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain products may not be eligible for return once used or worn.

Gift cards, personalized products, and items clearly marked as final sale are also non-returnable unless required otherwise by applicable law.

EXCHANGES

If you would like a different size or product, contact us first. Exchange availability depends on current stock.

REFUNDS

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee cancellation or modification after an order has entered processing or has already been shipped.

YOUR LEGAL RIGHTS

Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under applicable law.

S&M ORIGINALS
WEAR YOUR STORY.